Koru Programme terms and conditions

1.1 The Koru Programme is a membership programme offered by Air New Zealand.

1.2 By applying for Koru membership, you agree to be bound by these Terms and Conditions, which govern membership to the Koru Programme.

1.3 Membership to the Koru Programme is not interchangeable with membership to any other programme or club.

1.4 We draw your attention to the following provisions in these Terms and Conditions:

• The Koru Programme Fees are non-refundable (paragraph 3.1)
• We will collect and use your personal information in accordance with our privacy statement (paragraph 19.1)
• We will send you email communications and you may update your communication preferences (paragraph 8)
• We may vary the Koru Benefits and Koru Programme Fees' from time to time (paragraph 16.1)
• In certain circumstances we may terminate your Koru membership (paragraph 17)
• We limit our liability to you in respect of your Koru membership (paragraph 18)

2.1 Applicants for Koru membership must apply online or present a fully completed Koru membership application form to Air New Zealand and pay the Membership Fee and Joining Fee. We reserve the right to accept or decline any application for Koru membership. If your application is declined, your Membership Fee and Joining Fee may be considered for a refund, at the discretion of Air New Zealand. If we accept your application, we may issue you with a digital or physical Koru Card on which your name and Koru membership number will be visible.

2.2 A Koru Member may only hold one type of Koru membership at any one time. Membership of the Koru Programme is personal to the Koru Member and is not transferable to any other person.

3.1 The Membership Fee and Joining Fee are both non-refundable. The Guest card or Koru Extra Guest price and any other Add-on Fee or Koru Programme Product pricing (including any physical item cost) are also non-refundable. For example, if a Koru Member becomes an Airpoints Gold or Elite Member during the term of their Koru membership, and decides to terminate their current Koru membership, the Koru Member's Membership Fee and Joining Fee will not be refunded.

4.1 We offer the following types of Koru membership to new applicants:

Individual Membership, which is open to individuals 18 years and over

Senior Membership, which is available to any individual person 65 years or over, upon proof of age.

Corporate Membership, which is open to current employees linked to a Koru Corporate account of a Koru Corporate entity.

4.2 Existing 'Life Members' are able to continue their membership as 'Life Members' however this membership type is no longer available for new members. Existing 'Life Members' have the same Koru Benefits as Individual Membership and are subject to these Terms and Conditions.

4.3 We no longer offer 'Partner Membership' for new members. Existing 'Partner Members' are able to renew their 'Partner Membership' provided that the primary Koru membership (that is linked to the 'Partner's Membership') has not expired and the 'Partner Membership' has not lapsed. Existing 'Partner Members' have reduced Koru Benefits as compared to Individual Membership as 'Partner Members' do not have any Guest entitlements and cannot purchase Guest cards or an Extra Guest.

5.1 Membership Fees are based on Koru membership type and duration. Applicants for new Koru membership must pay a Joining Fee in addition to their Membership Fee. The current Membership, Joining and Add-on Fees are shown on www.airnewzealand.co.nz/koru. All prices are in New Zealand Dollars and are GST inclusive. The Joining Fee is applicable for both new memberships and existing members who are renewing their membership after one month of expiry of an existing membership.

5.2 Membership, Joining and Add-on Fees can be paid in full with Airpoints Dollars™, credit or debit card or with an Air New Zealand Travelcard. Credit card payments must be processed online or by calling the Koru contact centre.

5.3 Cardholders of Eligible Airpoints earning credit cards may be eligible for a Membership Fee discount and/or Joining Fee waiver, as specified in the issuing credit card provider's terms and conditions for the product. Air New Zealand may request information about you and confirmation that you are a current cardholder from your bank or cardholder provider. A secondary, joint or additional cardholder may not be eligible for this discount and fee waiver. Any Membership Fee discount and/or Joining Fee waiver are subject to change in accordance with Clause 5.4.

5.4 The Membership Fee, Joining Fee, Add-on Fees and any other Koru Programme Product pricing may be introduced, updated or changed from time to time. Koru membership types and length of membership term may also be updated and changed from time to time. We will notify you of these changes by updating the Koru Programme page on our website. A Koru membership term is charged and starts from the purchase date and ends on the last day of a month purchased in. For example, if a one year membership was purchased on 7 May, the membership would commence on 7 May and expire on 31 May the following year. A Guest card/Extra Guest term is charged and starts from the purchase date and ends on the last day of a month dependent on the term purchased. For example, if a three-month Guest card was purchased on 7 May, the membership would commence on 7 May and expire on 31 July the same year.

6.1 Existing Koru Members may apply to renew their Koru membership by paying the Membership Fee that is current at the time of the renewal.

6.1.1 Koru Members may renew their membership two months before their membership expires.

6.2 If a Koru Member renews their Koru membership no later than one month after the expiry of their Koru membership, the Koru Member will not be required to pay a new Joining Fee and their membership will be reinstated from the date that the previous membership expired.

6.3 If a Koru Member renews their membership more than one month after the expiry of their membership expiry date or cancellation date, the Koru Member will be required to pay a new Joining Fee in addition to the Membership Fee.

6.4 We reserve the right to decide not to renew Koru membership. Koru Members also have a right not to renew their Koru membership.

7.1 Eligibility for a Koru Corporate account

1. Unless ineligible under clause 7.1(b) below, any entity (including a partnership or sole trader) based in New Zealand that employs one or more person(s) and which holds a valid NZBN number with a NZBN status as 'registered', is eligible to apply for a Koru Corporate account.
2. Entities that are based outside of New Zealand, or are travel agencies, wholesalers, consolidators, or other sellers of travel, or that are not in trade or has a NZBN status other than 'registered', and any other entities as we reasonably determine from time to time, are ineligible to hold a Koru Corporate account.
3. Air New Zealand may conduct its own investigations to verify the information given on an application is true and correct, including, but not limited to, reference to www.nzbn.govt.nz.
4. A Koru Corporate account is not transferable to any other person or entity and any benefits related to the account may only be transferred as expressly permitted under these terms. Air New Zealand reserves the right to accept or decline any application for a Koru Corporate account. An entity may only hold one Koru Corporate account at any one time.
5. Air New Zealand reserves the right to suspend, terminate or cancel a Koru Corporate account and remove its eligibility for Koru Benefits and pricing at any time.

7.2 Koru Corporate account Roles and Responsibilities

1. Each Koru Corporate entity must nominate a 'Primary Account Holder' to represent the entity for the purposes of registering the account and facilitating the Koru Corporate account. The person registering a Koru Corporate entity agrees to become the 'Primary Account Holder'.
2. The 'Primary Account Holder' must have the requisite authority within the business (e.g., director or senior executive with delegated authority) to be a nominated person of the Koru Corporate entity, to register the Koru Corporate entity to have a Koru Corporate account, represent the entity for the purposes of facilitating the Koru Corporate account, and act in the role of 'Primary Account Holder' for a Koru Corporate account.
3. The 'Primary Account Holder' may assign administration rights to other Linked Members who themselves have the requisite authority within the business to be a nominated person of the Koru Corporate entity, represent the entity for the purposes of facilitating the Koru Corporate account, and act in the role of 'Administrator' for the Koru Corporate account. The Primary Account Holder and any members with administration rights ("together the Authorised Person(s)") must be Airpoints Members and will be required to provide their Airpoints membership number upon being linked to the Koru Corporate account. Authorised Persons must be at least 18 years of age and may not be a Linked Member of any other Koru Corporate entity.

7.2.1 Primary Account Holders and Administrators:

 7.2.1.1 Primary Account Holders and Administrators must:

1. administer the Koru Corporate account with diligence and for current employees only; ensure all employees added as Linked Members are aware of the obligations applicable to them as Linked Members, set out under "Linked Member Conditions" below; notify Air New Zealand promptly if the entity's address or other contact details change;
2. keep its Koru Corporate account usernames and password details secure;
3. monitor Linked Members activity and ensure that Koru memberships are only purchased for current Employees of the entity;
4. proactively notify Air New Zealand of any abuse or other non-authorised activity relating to its Koru Corporate account;
5. not allow any other person, entity, contractors, or members of the entity to use its Koru Corporate account to benefit from Koru Benefits, nor add anyone (or allow a Koru membership to be purchased for anyone) who is not a current employee or director of the Koru Corporate entity as to do so would be engaging in fraud. Air New Zealand is entitled to require supporting evidence to prove that an employee is currently employed to verify eligibility for the corporate Membership Fees and corporate Koru Benefits (e.g., including but not limited to providing a valid company email address or providing proof of a registered person on the Companies Office website as a director of the entity).
6. not sell, assign, or transfer Koru Programme memberships or related products to any other person in exchange for anything (including cash).
7. be authorised by the Linked Member to sign them up for a Koru Corporate Membership and have made the individual aware of the terms applying to a Koru Corporate Membership.
8. agree that Air New Zealand may share their name to those who have identified themselves as being employees of the Koru Corporate entity.

7.2.1.2 If Air New Zealand believes a Linked Member is no longer employed or needs to investigate fraud, the Koru Corporate entity agrees to co-operate with such investigation and supply Air New Zealand with any documentation reasonably required by Air New Zealand, for example to show proof of Koru Corporate rate eligibility.

7.2.1.3 If the Primary Account Holder is no longer employed by the Koru Corporate entity or is deceased, the Koru Corporate entity must nominate, in the manner indicated on the Air New Zealand website, a new Primary Account Holder who is authorised to represent the Koru Corporate entity.

7.2.1.4 If Air New Zealand receives notice that the Primary Account Holder is deceased or is no longer employed by the Koru Corporate entity and the Koru Corporate entity has not nominated a new Primary Account Holder within one (1) month of Air New Zealand receiving such notice, then the Koru Corporate account will be closed without notification and any Koru Corporate account benefits and corporate rates will be forfeited.

7.2.2 Linked Members

1. Linked Members must be Airpoints members; current employees of the Koru Corporate entity; a resident in New Zealand; and aged 18 years or over.
2. Linked Members must accept the invitation within seven days to be linked to a Koru Corporate entity and on accepting the invitation agrees to these Terms and Conditions. The Primary Account Holder, any Administrators and employees are counted as Linked Members. The Primary Account Holder will be informed upon being linked to a Koru Corporate entity (without requiring an invitation to be accepted).
3. The process for registering Linked Members is set out on our website.
4. Linked Members may be added or removed at any time. The Primary Account Holder and Administrators can remove Linked Members from the Koru Corporate account. Air New Zealand will also remove a Linked Member at the request of that Linked Member, Primary Account Holder or Administrator.
5. When a Linked Member is no longer employed by the Koru Corporate entity or is deceased, it is the responsibility of the Primary Account Holder and/or Administrator(s) to remove that Linked Member from the Koru Corporate account member list.
6. Linked Members are not entitled to the Koru Corporate account benefits and pricing when they are no longer employed by the Koru Corporate entity. Air New Zealand reserves the right to terminate, cancel or suspend eligibility for any Koru membership if a purchase is made by the Linked Member or Koru Corporate entity that they are not eligible for.
7. Linked Members authorise the Primary Account Holder and Administrator(s) for their Koru Corporate entity to act on their behalf to purchase a Koru membership or related product(s).
8. By accepting an invitation to be a Linked Member, the Linked Member accepts the following conditions:
   • Air New Zealand may share personal information with the applicable Koru Corporate entity as necessary to administer the Linked Member's membership. This includes, but is not limited to, sharing information with the Koru Corporate entity, Primary Account Holder, and Administrator.
   • Any Authorised Person(s) will be able to see details about any Linked Member, including name, Airpoints number, address, Tier status and Koru status (to help them understand if a Koru membership needs to be purchased). We reserve the right to update and change the shared information from time to time and we will notify members of these changes by updating these Terms and Conditions on our website. Air New Zealand may also notify the Koru Corporate entity if a Linked Member's Koru membership is suspended, terminated or cancelled for any reason. If a Linked Member would like to opt-out and/or withdraw consent for their information being shared, they need contact an Authorised Person(s) that manages the Koru Corporate account or contact the Koru contact centre to be removed from the Koru Corporate account and will no longer be entitled to the Koru Corporate account benefits and pricing.
9. A Linked Member may only be linked to one Koru Corporate entity at any time.
10. As a Linked Member associated to a Koru Corporate entity, a copy of any Koru email communications may be shared with any Authorised Person linked to the Koru Corporate account.

7.3 Purchasing a Koru Corporate membership

1. A Linked Member who becomes a Koru Member must comply with the relevant terms and conditions applicable to the Koru Programme.
2. Any Linked Member can purchase their own Koru Corporate Membership and/or have an Authorised Person do this on their behalf. In cases where the Primary Account Holder or Administrator purchases a Koru membership on behalf of a Linked Member, they confirm that they are authorised by the Linked Member to purchase the Koru membership and have made the Linked Member aware of these Terms and Conditions.
3. For the avoidance of doubt, if a Linked Member ceases to be employed by the Koru Corporate entity while their membership is still valid, the membership is not transferrable to any other person.
4. A Koru Corporate entity may opt to have a common expiry date to help with managing all Koru memberships. This will align all Linked Members Koru membership expiry dates at one time so that they expire at the same time (rather than at different times). When aligning a Koru membership purchase to a common expiry, the minimum term of a Koru membership is 4 months. If purchasing a membership within 3 months of the common expiry, a Koru membership will be set up as 1 year + X additional months membership to align to the common expiry. If purchasing a membership 4 or more months prior to the common expiry, Air New Zealand will create a membership term under 12 months to align to the common expiry. A Koru membership of 3 months or less cannot be purchased.
5. If the Membership Fee needs to be pro-rated, Air New Zealand reserves the right to calculate this how they wish and can change the calculation rules at any time. If purchasing between the 1st to 20th of a month, the membership rate calculation will be rounded to the nearest dollar and include the current month. If purchasing between the 21st to 31st of a month, the membership rate calculation will be rounded to the nearest dollar and will exclude the current month.

7.4 Koru Corporate account inactivity

1. If a company is inactive for a period of one year, then the Koru Corporate account may be closed without notification and any subsequent Koru Benefits and corporate Membership Fees will be forfeited.

8.1 By providing us with an email address, you consent to us sending you commercial email communications including Koru and Airpoints communications, special offers, and partner communications.

8.2 You may unsubscribe to our marketing emails at any time by clicking on the 'unsubscribe link' in our emails. Also, if you are a registered user of our website, you can go to the 'My Profile' page after signing into our website to update your email communication preferences. By unsubscribing, you acknowledge that this may impact Air New Zealand's ability to notify you of your Koru membership expiry date.

9.1 Koru Members may be asked to present their digital or physical Koru Card, upon request, to staff administering Air New Zealand Lounges, Partner Lounges and other Koru Benefit facilities in order to access and enjoy the Koru Benefits. If a Koru Member fails to present their Koru Card they may be refused access to Koru Benefits, including but not limited to Air New Zealand Lounge and Partner Lounge facilities.

9.2 Each Koru Card is only valid for use by the person named as the Koru Member on the Koru Card. The Koru Card must not be used by any other person.

9.3 Koru Members (and former Koru Members) must not use or present their Koru Card at any Air New Zealand Lounge or Partner Lounge or other Koru Benefit facility after the date of expiry, termination or revocation of their Koru membership.

9.4 Each Koru Card remains the property of Air New Zealand and Koru Members must return their Koru Card to Air New Zealand upon our request and/or on termination of their Koru membership. Koru Members must notify Air New Zealand as soon as possible if their Koru Card is lost or stolen. We will charge a fee for the replacement of Koru Cards.

10.1 Koru Members are able to access and enjoy a range of Koru Benefits as part of their Koru membership. We will vary, change and update the Koru Benefits available to Koru Members from time to time. Visit our website for a list of up to date Koru Benefits.

10.2 You acknowledge that your application for Koru membership is on the basis that Koru Benefits will change from time to time.

10.3 Current Koru Benefits include:

1. Selected access to Air New Zealand Lounges and Partner Lounges in accordance with the requirements of paragraphs 11 and 14 of these Terms and Conditions;
2. Selected Guest access to Air New Zealand Lounges and certain Partner Lounges in accordance with the requirements of paragraph 12 and 14 of these Terms and Conditions;
3. Additional baggage allowance on all Air New Zealand operated flights (with an Air New Zealand ticket and flight number) provided that the Koru Member's fare includes a checked bag;
4. Priority check-in when travelling on any Air New Zealand operated flights;
5. Priority check-in, priority baggage, additional baggage allowance and priority seating on Air New Zealand flights operated by Cathay Pacific between Hong Kong and Auckland (with an Air New Zealand ticket and flight number);
6. Priority in the Air New Zealand reservations waiting list when ringing the Air New Zealand contact centre; and
7. Complimentary frequent flyer seating on select Air New Zealand operated flights, subject to space availability.

11.1 Visit the lounge directory on our website for an up-to-date list of Air New Zealand Lounges and Partner Lounges.

11.2 Koru Members may only access an Air New Zealand Lounge or Partner Lounge in accordance with the lounge access terms of use and if each of the following criteria are met:

• The Koru Member's access to an Air New Zealand Lounge or Partner Lounge is directly prior to, for a stay of up to 4 hours and on the same day as the Koru Member's departure on a flight with an Air New Zealand ticket (starting with '086') and a flight number starting with 'NZ' and the Air New Zealand Lounge and Partner Lounge is located in the same airport terminal as the Koru Member's flight;
• The Koru Member must be departing on an Air New Zealand operated aircraft (if they wish to access an Air New Zealand Lounge or Koru Express);
• The Koru Member must be departing on one of the following flights (if they wish to access an Air New Zealand International Lounge):
  
  • an Air New Zealand operated aircraft (with an Air New Zealand ticket and flight number); or
  • an alliance airline flight, on selected routes as specified in the Koru Benefits, found on our website, that is eligible for lounge access
• The Koru Member must not be travelling on a ticket that prohibits access to an Air New Zealand Lounge or Partner Lounge
• The Koru Member must be able to present, upon request, their Koru Card and their boarding pass for an Air New Zealand flight number to the staff administering the Air New Zealand Lounge or Partner Lounge;
• The Koru Member must adhere to the lounge access terms of use

11.3 Koru Members and their Guest/s must leave an Air New Zealand Lounge or Partner Lounge if asked to do so by any staff member administering the Air New Zealand Lounge or Partner Lounge. Staff members may ask a Koru Member or Guest to leave an Air New Zealand Lounge or Partner Lounge if they reasonably consider that the behaviour of either the Koru Member or their Guest is not compliant with lounge staff requests and/or is in breach of the lounge access terms of use.

12.1 Koru Members are not permitted to bring children or Guests into Koru Express.

12.2 Koru Members are entitled to have one Guest accompany them into an Air New Zealand Lounge (including an Air New Zealand Domestic Lounge, Air New Zealand Regional Lounge or Air New Zealand International Lounge but excluding Koru Express) if the Koru Member satisfies the requirements of clause 11 and if the Guest satisfies the requirements of clause 12. An additional Guest may be accommodated in Air New Zealand Lounges (excluding Koru Express) upon presentation of a valid pre-purchased Koru Guest card/Extra Guest entitlement (valid for one Guest only) or upon payment of a cover fee on the day from that lounge. You must not under any circumstances transfer or sell Guest access privileges to any third party for cash or any other consideration. If you breach this clause we reserve the right to revoke your Koru membership.

12.3 Subject to space availability, up to a maximum of three children aged between 3 and 17 years (inclusive) travelling with the Koru Member may accompany the Koru Member into an Air New Zealand Lounge without the need for a Guest card or Extra Guest entitlement. Children must be supervised by an accompanying adult at all times.

12.4 A Guest may only access an Air New Zealand Lounge in accordance with the lounge access terms of use and if each of the following criteria are met:

• Guest access to a lounge is subject to space availability;
• The Guest is accompanied by a Koru Member;
• The Guest's access to the lounge is on the same day and directly prior to the Guest's departure on flight with an Air New Zealand ticket and flight number and

1. the Guest's flight is operated by an Air New Zealand aircraft (with an Air New Zealand ticket and flight number);
2. the Guest's flight will be departing from the same airport terminal as the lounge;
3. the Guest is able to present, upon request, their boarding pass with an Air New Zealand flight number to the staff administering the lounge;
4. the Guest's flight is on an alliance airline flight, on selected routes as specified in the Koru Benefits, found on our website, that is eligible for lounge access;
5. the Guest must comply with all reasonable lounge staff requests

12.5 Guest access to Partner Lounges is addressed in paragraph 14.3 below.

13.1 All Koru Members except 'Partner Members' are entitled to purchase one Koru Guest card/Extra Guest in each year of their Koru membership to supplement their entitlement for Guest access to Air New Zealand Lounges. Use of a Koru Guest card/Extra Guest is subject to the requirements of paragraph 12.2 above.

13.2 The current purchase price for a Koru Guest card/Extra Guest is detailed on our website and varies depending on whether a Koru Guest card/Extra Guest is purchased with a 3, 6, 9 or 12 month expiry limit. The Koru Guest card/Extra Guest purchase price may change from time to time. We will notify you of changes to the Koru Guest card/Extra Guest purchase price by updating the Koru Guest card/Extra Guest purchase prices detailed on our website. There is a maximum of 1 Koru Guest card/Extra Guest per member. Prices are quoted in New Zealand Dollars.

13.3 A Koru Guest card/Extra Guest may only be used during its period of validity and before the Koru Guest card/Extra Guest expiry date, and only during the validity of the accompanying Koru Member's Koru membership. Koru Guest card/Extra Guest are not valid for use if the accompanying Koru Member's Koru membership has expired or has been terminated.

13.4 The Koru Guest card or digital Koru card must be displayed at lounge entry for the Koru Member's second additional Guest, and the Guest must be travelling together with the Koru Member from the same terminal on an Air New Zealand flight.

13.5 You must not under any circumstances transfer or sell a Koru Guest card/Extra Guest entitlement to any third party for cash or any other consideration. If you breach this clause we reserve the right to revoke your Koru membership.

14.1 Visit our website for an up to date list of Partner Lounges located outside of New Zealand.

14.2 Koru Member entry to a Partner Lounge is subject to the entry and use requirements of the Partner Lounge operator.

14.3 Guest entitlements vary at different Partner Lounges. Some Partner Lounges allow one Guest to be admitted to the Partner Lounge when accompanied by a Koru Member and subject to space availability. Visit our website for an up to date list of Guest entitlements and limits at Partner Lounges. Children are not permitted to enter Partner Lounges in addition to the Guest allowance of the particular Partner Lounge.

15.1 To purchase a Koru membership, you must have an active Airpoints membership, which is subject to the Airpoints terms and conditions.

16.1 From time to time, we may vary the types of Koru membership available, the Membership Fees, the Joining Fees, the Koru Guest card/Extra Guest Fees, 'Bag Tag' fees, other Add-on Fees or Koru Programme Products and the Koru Benefits. For example, we may discontinue the availability of certain Air New Zealand Lounges. We may also change our arrangements with Partner Lounge providers. This may result in some Partner Lounge facilities being discontinued and or new Partner Lounge facilities becoming available. We may also vary the requirements relating to Guest access to Air New Zealand Lounges and Partner Lounges. From time to time, we may publish new fare types which may not permit access to Air New Zealand Lounges or Partner Lounges. Whilst we will endeavour to provide valuable Koru Benefits to Koru Members, we will need to review, update and change the types of Koru Benefits available from time to time. Changes to Koru Benefits may reflect, for example, changes in the availability of airport space; changes in our partnership arrangements with other airline carriers; changes in our route network; and changes in the demand for lounge access at different destinations.

16.2 We may vary these Terms and Conditions from time to time. We will notify you of these changes by updating the Koru terms and conditions on our website.

16.1 Koru Members may terminate their Koru membership at any time by providing notice in writing to Air New Zealand and returning their Koru Card to Air New Zealand. Koru Members who terminate their Koru membership are not entitled to a refund of their Membership Fee or Joining Fee.

16.2 Air New Zealand may terminate or suspend a Koru Member's Koru membership or cancel or suspend a Koru Member's access to Koru Benefits if we reasonably believe that the Koru Member has:

1. abused, misused or obtained by any misrepresentation any Koru Benefits or other facilities or arrangements provided by or in connection with the Koru Programme;
2. behaved in a manner which Air New Zealand reasonably considers to be unacceptable while using any Koru Benefits or other facilities, services, or arrangements provided by or in connection with the Koru Programme;
3. acted in any way that is detrimental to the interests of Air New Zealand or the Koru Programme;
4. provided any incorrect or misleading information to Air New Zealand in connection with their application for or membership to the Koru Programme; or
5. breached the lounge access terms of use

16.3 Koru membership will automatically terminate on the death or bankruptcy of a Koru Member.

16.4 If we decide to discontinue the Koru Programme we may terminate Koru memberships by giving Koru Members written notice.

16.5 If we cease to operate as an airline, we may terminate Koru membership any time without notice.

18.1 To the fullest extent permitted by law, Air New Zealand shall not be liable (in negligence, tort, breach of contract or otherwise) for any direct or indirect loss, or special or consequential loss, arising out of or in connection with:

• Our variation of Koru Benefits from time to time;
• Our variation to these Terms and Conditions from time to time;
• The suspension to or termination of a Koru Member's Koru membership;
• A Koru Member's use of or ability (or inability) to access any Koru Benefits;
• Koru Member and Guest access to (or inability to access) and use any Air New Zealand Lounges or Partner Lounge

18.2 Many of the Koru Benefits available to Koru Members are provided by third party entities with which Air New Zealand has made arrangements but over which Air New Zealand has no control, for example Koru Member access to Partner Lounges. Air New Zealand does not endorse third party entities providing Koru Benefits and has no liability in respect of your dealings with third parties. You maintain full responsibility for your dealings with third parties and your use of any Koru Benefit that is provided by a third party.

18.3 To the fullest extent permitted by law, Air New Zealand makes no warranties (express or implied), and makes no representations, with respect to the availability and or suitability of Guest benefits for your use.

For information about Air New Zealand's privacy practices, including how you can view, correct or delete your personal information please see our Privacy Statement.

20.1 Except as expressly stated otherwise in these Terms and Conditions, any notice given by us to a Koru Member pursuant to these Terms and Conditions will be deemed to have been given and received by the Koru Member if we email the notice to the Koru Member at the last email address provided by the Koru Member to Air New Zealand.

20.2 You must promptly notify Air New Zealand either online through your signed in Air New Zealand account, in person at a Air New Zealand Lounge, or in writing or by phone of any change of address or contact details. Any name change by a Member must be notified to Air New Zealand in writing together with proof of the name change.

21.1 We have no responsibility for any tax liabilities or other levies or duties that may be imposed on any Koru Member arising from their Koru Membership. Air New Zealand gives no warranty or assurance in relation to such tax liabilities or other levies or duties or the tax-deductibility of any fees associated with Koru membership. Koru Members should seek their own advice on such matters. Koru Members will not be provided with a tax invoice if they pay for their Koru membership using Airpoints Dollars™.

22.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of New Zealand. You and Air New Zealand consent to the exclusive jurisdiction of the courts of New Zealand in connection with any legal action that may arise in relation to your Koru membership and or your use of Koru Benefits.

23.1 Where a translation of these Terms and Conditions is made available in a language other than English, in the event of a conflict between the English version of these Terms and Conditions and any translation, the English version shall prevail.

24.1 Additional information about the Koru Programme may be found on the Air New Zealand website. To the extent of any inconsistency, these Terms and Conditions, as amended from time to time, shall prevail.

24.2 The Consumer Guarantees Act 1993 (NZ) shall not apply to these Terms and Conditions in respect of Koru Memberships acquired and or used for the purpose of business.

25.1 In these Terms and Conditions:

"Add-on Fee" means the fee payable to Air New Zealand by a current Koru Member as payment for the Koru Programme Product add-on, in the monetary amount specified on our website.

"Air New Zealand", "we" or "us" means Air New Zealand Limited.

"Air New Zealand Lounge" means Air New Zealand operated and branded lounges and includes Air New Zealand Domestic Lounges, Air New Zealand Regional Lounges, and Air New Zealand International Lounges and also includes Koru Express facilities operated by or on behalf of Air New Zealand (not Partner Lounges), the locations and characteristics of which will vary from time to time in accordance with the lounge directory which is published on our website and updated from time to time.

"Airpoints" means the Airpoints customer loyalty programme operated by Air New Zealand.

"Authorised Person(s)" has the meaning given in Clause 7.2c).

"Eligible Airpoints earning credit cards" means current primary cardholders (and in some cases, secondary, joint and additional cardholders), who have an open Air New Zealand Airpoints Platinum Visa, ANZ Airpoints Visa Platinum, Westpac Airpoints Platinum Mastercard, American Express Airpoints Platinum Card, Westpac Airpoints World Mastercard, Westpac Airpoints Business Mastercard and/or ANZ Visa Business Airpoints Card linked to their Airpoints membership.

"Guest" means a person who accompanies a Koru Member into a lounge or Partner lounge upon satisfaction of all the entry requirements specified in these Terms and Conditions.

"Joining Fee" means the joining fee payable to Air New Zealand by a new applicant for Koru membership and by persons who have expired Koru membership, in the monetary amount specified on our website.

"Koru Benefits" means the benefits, facilities, arrangements and services that are made available to Koru Members or holders of a Koru Corporate account (as applicable) from time to time by or on behalf of Air New Zealand, the locations and characteristics of which will vary from time to time in accordance with the list of Koru Benefits and Koru Corporate account information which is published on our website and updated from time to time.

"Koru Card" means the physical or digital card issued to Koru Members by Air New Zealand to evidence the Koru Member's membership to the Koru Programme.

"Koru Corporate account" means the account registered and managed by a Koru Corporate entity for the purpose of managing linked members and Koru memberships.

"Koru Corporate entity" means an entity/organisation (including a partnership or sole trader) based in New Zealand that employs one or more person(s) and which holds a valid NZBN number with a NZBN status as 'registered' and meets the eligibility criteria on our website to apply for a Koru Corporate account.

"Koru Express" means the Koru Express facilities operated by or on behalf of Air New Zealand in New Zealand, the locations and characteristics of which will vary from time to time in accordance with the lounge directory which is published on our website and updated from time to time.

"Koru Extra Guest" means a product purchased by a Koru Member (excluding a Partner Member) from Air New Zealand upon payment of a Koru Extra Guest purchase fee, to enable admission of an additional Guest into Air New Zealand Lounges upon satisfaction of all the entry requirements specified in these Terms and Conditions.

"Koru Member" means a person who has applied for and has been accepted as a Koru Member of the Koru Programme; who has paid the applicable Membership Fee; who has been issued with a Koru Card; whose Koru membership is current; and whose membership has not been suspended, terminated or revoked. Includes 'Lifetime Members' and 'Partner Members'.

"Koru Programme Fees" means any Membership Fee, Joining Fee, Add-on Fee and any other fee payable to Air New Zealand by a Koru Member as payment for the Koru Programme Product, in the monetary amount specified on our website.

"Koru Programme Product" means any Koru Programme product sold by Air New Zealand, including, but not limited to, memberships, bag tags, extra guest entitlements, replacement items or other Koru add-ons/items.

"Koru Programme" means the domestic and international air traveller's programme operated by Air New Zealand to provide Member Benefits to Koru Members.

"Linked Member(s)" means the Airpoints members linked to a Koru Corporate account as either the "Primary Account Holder", "Administrator" or an employee/director (an "Employee").

"Membership Fee" means the membership fee payable to Air New Zealand by applicants for Koru membership as payment for the Koru membership, in the monetary amount specified on our website.

"Partner Lounge" means lounges that are operated by or on behalf of third party airline carriers or airline alliances (not Air New Zealand Lounges) in locations where Air New Zealand does not operate a lounge, the locations and characteristics of which will vary from time to time in accordance with the lounge directory which is published on our website and updated from time to time.

"You" means the person named as the applicant on a Koru membership application form; the person applying to purchase a Koru membership; and or the person whose name appears on a Koru Card.