Our Stakeholders
We are part of a wide network of stakeholders including investors, customers, suppliers, central and local government, the communities in which we live and work, NGOs, our employees, and other businesses.
Ongoing engagement with our stakeholders
Ongoing engagement with our stakeholders helps us identify issues that are important to them, and helps guide our efforts on initiatives and activities to deliver on our purpose.
We engage with stakeholders on specific initiatives as well as on an ongoing basis.
| Key stakeholder group | How we engage |
|---|---|
Communities | Formal meetings and forums Joint participation in working groups Community-based volunteering |
Customers | Interaction with frontline employees Electronic and mail communication including social media Surveys and research Feedback forums Advertising Collateral or touch points associated with onboard product, including inflight Kia Ora magazine Media coverage |
Employees | Regular communication to all employees including through weekly CEO message, Workplace internal engagement platform and Korunet intranet site Companywide livestreams and targeted training sessions Employee networks Companywide Executive Roadshows |
Government & Regulators | Working relationships with government and policy makers where we communicate about issues such as advancing decarbonisation policies, system resilience, tourism, modern slavery, energy and infrastructure. This includes engagement via Sustainable Aviation Aotearoa and its working groups Communicate with sectors of government with respect to off-shore concerns, as reflects our global business Respond to requests for assistance from Government as may arise at times of national disasters Regular meetings and discussions with local Government (mayors, councillors) on issues of mutual value or concern |
Investors | Structured, two-way engagement, which includes regular communications, an Investor website, annual Investor Day, Annual Shareholder Meeting Webcasting of interim and annual results and conferences Investor roadshows and individual meetings |
Suppliers | Regular formal meetings and working groups with strategic and critical suppliers Bi-annual formal business updates for strategic and critical suppliers Implementation of Supplier Code of Conduct Tūhono Supplier Awards Guide member of Ākina Foundation's Impact Buyer Programme Aumatua member of Amotai Whāriki Māori business network is an Air New Zealand collaboration partner Ka Rere, our diverse business accelerator programme |
Tourism Industry | Member of Te Kāhui Tautiaki, the group that governs Tiaki-Care for New Zealand Member of Tourism Industry Aotearoa, Business Events Industry Aotearoa and New Zealand Cruise Association Partnership marketing activity with Regional Tourism Organisations to promote domestic and Tourism New Zealand in international markets Sponsorship of tourism trade events to support distribution of New Zealand tourism products Providing input into tourism strategy and policy Participation at tourism industry conferences |
Unions | Regular meetings at all levels, from head to head meetings at the most senior levels, through to joint project teams working together to solve specific issues |
Communities
Formal meetings and forums
Joint participation in working groups
Community-based volunteering
Customers
Interaction with frontline employees
Electronic and mail communication including social media
Surveys and research
Feedback forums
Advertising
Collateral or touch points associated with onboard product, including inflight Kia Ora magazine
Media coverage
Employees
Regular communication to all employees including through weekly CEO message, Workplace internal engagement platform and Korunet intranet site
Companywide livestreams and targeted training sessions
Employee networks
Companywide Executive Roadshows
Government & Regulators
Working relationships with government and policy makers where we communicate about issues such as advancing decarbonisation policies, system resilience, tourism, modern slavery, energy and infrastructure. This includes engagement via Sustainable Aviation Aotearoa and its working groups
Communicate with sectors of government with respect to off-shore concerns, as reflects our global business
Respond to requests for assistance from Government as may arise at times of national disasters
Regular meetings and discussions with local Government (mayors, councillors) on issues of mutual value or concern
Investors
Structured, two-way engagement, which includes regular communications, an Investor website, annual Investor Day, Annual Shareholder Meeting
Webcasting of interim and annual results and conferences
Investor roadshows and individual meetings
Suppliers
Regular formal meetings and working groups with strategic and critical suppliers
Bi-annual formal business updates for strategic and critical suppliers
Implementation of Supplier Code of Conduct
Tūhono Supplier Awards
Guide member of Ākina Foundation's Impact Buyer Programme
Aumatua member of Amotai
Whāriki Māori business network is an Air New Zealand collaboration partner
Ka Rere, our diverse business accelerator programme
Tourism Industry
Member of Te Kāhui Tautiaki, the group that governs Tiaki-Care for New Zealand
Member of Tourism Industry Aotearoa, Business Events Industry Aotearoa and New Zealand Cruise Association
Partnership marketing activity with Regional Tourism Organisations to promote domestic and Tourism New Zealand in international markets
Sponsorship of tourism trade events to support distribution of New Zealand tourism products
Providing input into tourism strategy and policy
Participation at tourism industry conferences
Unions
Regular meetings at all levels, from head to head meetings at the most senior levels, through to joint project teams working together to solve specific issues
Industry and sustainability bodies
Our role and engagement with key industry and sustainability bodies enables us to identify, actively monitor and shape risks and opportunities, regulatory change and leading practice. It also helps guide the integration of sustainability risk into key business practices.
Organisation | Function | Our Role |
|---|---|---|
Airlines for Australia and New Zealand (A4ANZ) | A4ANZ exists to advocate and pursue reform on key issues that impact the aviation sector and broader economy in our region. A4ANZ has a particular focus on policy issues such as aviation decarbonisation, airport operations and efficient access to infrastructure. | Member |
Ākina Foundation | Ākina Foundation is an impact development consultancy that are champions of social enterprise. Air New Zealand is a Guide member of Akina's Impact Buyer Programme. | Member |
Amotai | Amotai is a supplier diversity intermediary that connects businesses with Māori and Pasifika-owned businesses. Air New Zealand is an Aumatua member. | Member |
Aotearoa Circle | Aotearoa Circle is a collaboration of public and private sector leaders, unified and committed to the pursuit of sustainable prosperity and reversing the decline of New Zealand's natural resources. Air New Zealand has supported the Circle's biodiversity workstream. | Member |
Board of Airline Representatives (BARNZ) | BARNZ is an incorporated member society with 29 member airlines, of which Air New Zealand is one. BARNZ represents its members to airports, government agencies and affected communities on matters of airport pricing, airport capex plans, and noise concerns. | Member |
Clean Skies for Tomorrow Coalition | A global coalition of leaders, led by the World Economic Forum, who believe that together we can accelerate the supply and use of sustainable aviation fuel (SAF) technologies and work to advance the commercial scale of SAF production for broad adoption in the industry by 2030. | Member |
Clean Skies for Tomorrow 2030 Ambition Statement | A commitment to help accelerate the supply and use of SAF to reach 10% of global jet aviation fuel supply by 2030. | Signatory |
Climate Leaders Coalition | The Climate Leaders Coalition was formed by a group of 60 CEOs, which recognises the role that business can play to help New Zealand transition to a low emissions economy. CEOs have signed a joint statement which commits companies to action. | Founding member and signatory |
Hydrogen Consortium | The Hydrogen Consortium is made up of a group of businesses from across the aviation hydrogen value chain, including Air New Zealand, Christchurch International Airport, Airbus, Hiringa Energy, Fortescue Future Industries, and Fabrum Solutions. The Hydrogen Consortium's vision is to support Aotearoa New Zealand to pioneer the commercial deployment of green hydrogen-powered aircraft. | Member |
International Air Transport Association (IATA) | IATA is the trade association for the world's airlines, representing around 290 airlines globally representing 83% of total air traffic. | Member |
Modern Slavery Aviation Industry Forum | The aim is to provide a forum to collaborate with peers to address modern slavery, including by sharing key tools and learnings. Current members include Virgin Australia, Qantas and Air New Zealand. | Member |
New Zealand Sustainable Business Council (SBC) | A Global Network Partner of the World Business Council for Sustainable Development, the SBC provides a platform for collaboration to enable members to be leaders in sustainability. | Member Air New Zealand's David Morgan, Chief Operations Integrity & Safety Officer/Chief Pilot, sat on the Advisory Board including in the 2019/20 year |
New Zealand Sustainable Business Network (SBN) | Membership-based organisation that aims to help business succeed through sustainability. | Member |
Procurement Leaders | A procurement network that supports procurement professionals with best practice knowledge, conversations and thought leadership on procurement challenges and aspirations, including sustainable procurement. | Member |
Roundtable on Sustainable Biomaterials (RSB) | The Roundtable on Sustainable Biomaterials is a global membership organisation that drives the just and sustainable transition to a bio-based and circular economy. It is one of two organisations that provide sustainability certification for SAF, and is developing a global book and claim framework and registry. | Member |
Roundtable on Sustainable Palm Oil (RSPO) | The Roundtable on Sustainable Palm Oil was established to promote the growth and use of sustainable palm oil products through the full supply chain of sustainable palm oil. | Supply Chain Associate Member |
Star Alliance | One of the world's largest global airline alliances dedicated to innovation and excellent customer service. | Member |
Sustainable Aviation Aotearoa | Sustainable Aviation Aotearoa is a public-private body led by the Ministry of Transport focused on aviation decarbonisation. The body is sponsored by the Associate Minister of Transport, the Minister of Energy and Resources and the Minister for Research, Science, and Innovation. | Member of the leadership group and all working groups |
Target True Zero Coalition | A community of leaders working to accelerate the deployment and scaling of zero emission aviation, leveraging electric and hydrogen flight technologies. The coalition, which was launched by the World Economic Forum, will focus on issues in the areas of technology, infrastructure and supply chain, regulation, and public acceptance. | Member |
Target True Zero Airline Demand Statement | An ambition to work towards 30% of all new acquisition aircraft serving routes under 750km to utilise electric, hydrogen or hybrid technology from 2030. | Signatory |
Tourism Industry Aotearoa (TIA) | Independent association that represents all sectors of New Zealand's tourism industry. Advocates to ensure tourism gets recognised as a vital contributor to New Zealand's economic and social wellbeing. | Member, and Air New Zealand's Head of Government & Regional Affairs, sits on the Board of TIA |
United for Wildlife Transport Taskforce Buckingham Palace Declaration | The Buckingham Palace Declaration is a landmark agreement committing to take real steps to shut down the routes exploited by traffickers of illegal wildlife trade. | Signatory |
Whāriki Māori business network | Whāriki is the largest Māori business network, bringing together whānau of Māori business owners and Māori professionals working amongst some of the most exciting corporates in Aotearoa. | Whāriki is an Air New Zealand collaboration partner |
Organisation
Airlines for Australia and New Zealand (A4ANZ)
Function
A4ANZ exists to advocate and pursue reform on key issues that impact the aviation sector and broader economy in our region. A4ANZ has a particular focus on policy issues such as aviation decarbonisation, airport operations and efficient access to infrastructure.
Our Role
Member
Organisation
Ākina Foundation
Function
Ākina Foundation is an impact development consultancy that are champions of social enterprise. Air New Zealand is a Guide member of Akina's Impact Buyer Programme.
Our Role
Member
Organisation
Amotai
Function
Amotai is a supplier diversity intermediary that connects businesses with Māori and Pasifika-owned businesses. Air New Zealand is an Aumatua member.
Our Role
Member
Organisation
Aotearoa Circle
Function
Aotearoa Circle is a collaboration of public and private sector leaders, unified and committed to the pursuit of sustainable prosperity and reversing the decline of New Zealand's natural resources. Air New Zealand has supported the Circle's biodiversity workstream.
Our Role
Member
Organisation
Board of Airline Representatives (BARNZ)
Function
BARNZ is an incorporated member society with 29 member airlines, of which Air New Zealand is one. BARNZ represents its members to airports, government agencies and affected communities on matters of airport pricing, airport capex plans, and noise concerns.
Our Role
Member
Organisation
Clean Skies for Tomorrow Coalition
Function
A global coalition of leaders, led by the World Economic Forum, who believe that together we can accelerate the supply and use of sustainable aviation fuel (SAF) technologies and work to advance the commercial scale of SAF production for broad adoption in the industry by 2030.
Our Role
Member
Organisation
Clean Skies for Tomorrow 2030 Ambition Statement
Function
A commitment to help accelerate the supply and use of SAF to reach 10% of global jet aviation fuel supply by 2030.
Our Role
Signatory
Organisation
Climate Leaders Coalition
Function
The Climate Leaders Coalition was formed by a group of 60 CEOs, which recognises the role that business can play to help New Zealand transition to a low emissions economy. CEOs have signed a joint statement which commits companies to action.
Our Role
Founding member and signatory
Organisation
Hydrogen Consortium
Function
The Hydrogen Consortium is made up of a group of businesses from across the aviation hydrogen value chain, including Air New Zealand, Christchurch International Airport, Airbus, Hiringa Energy, Fortescue Future Industries, and Fabrum Solutions. The Hydrogen Consortium's vision is to support Aotearoa New Zealand to pioneer the commercial deployment of green hydrogen-powered aircraft.
Our Role
Member
Organisation
International Air Transport Association (IATA)
Function
IATA is the trade association for the world's airlines, representing around 290 airlines globally representing 83% of total air traffic.
Our Role
Member
Organisation
Modern Slavery Aviation Industry Forum
Function
The aim is to provide a forum to collaborate with peers to address modern slavery, including by sharing key tools and learnings. Current members include Virgin Australia, Qantas and Air New Zealand.
Our Role
Member
Organisation
New Zealand Sustainable Business Council (SBC)
Function
A Global Network Partner of the World Business Council for Sustainable Development, the SBC provides a platform for collaboration to enable members to be leaders in sustainability.
Our Role
Member
Air New Zealand's David Morgan, Chief Operations Integrity & Safety Officer/Chief Pilot, sat on the Advisory Board including in the 2019/20 year
Organisation
New Zealand Sustainable Business Network (SBN)
Function
Membership-based organisation that aims to help business succeed through sustainability.
Our Role
Member
Organisation
Procurement Leaders
Function
A procurement network that supports procurement professionals with best practice knowledge, conversations and thought leadership on procurement challenges and aspirations, including sustainable procurement.
Our Role
Member
Organisation
Roundtable on Sustainable Biomaterials (RSB)
Function
The Roundtable on Sustainable Biomaterials is a global membership organisation that drives the just and sustainable transition to a bio-based and circular economy. It is one of two organisations that provide sustainability certification for SAF, and is developing a global book and claim framework and registry.
Our Role
Member
Organisation
Roundtable on Sustainable Palm Oil (RSPO)
Function
The Roundtable on Sustainable Palm Oil was established to promote the growth and use of sustainable palm oil products through the full supply chain of sustainable palm oil.
Our Role
Supply Chain Associate Member
Organisation
Star Alliance
Function
One of the world's largest global airline alliances dedicated to innovation and excellent customer service.
Our Role
Member
Organisation
Sustainable Aviation Aotearoa
Function
Sustainable Aviation Aotearoa is a public-private body led by the Ministry of Transport focused on aviation decarbonisation. The body is sponsored by the Associate Minister of Transport, the Minister of Energy and Resources and the Minister for Research, Science, and Innovation.
Our Role
Member of the leadership group and all working groups
Organisation
Target True Zero Coalition
Function
A community of leaders working to accelerate the deployment and scaling of zero emission aviation, leveraging electric and hydrogen flight technologies. The coalition, which was launched by the World Economic Forum, will focus on issues in the areas of technology, infrastructure and supply chain, regulation, and public acceptance.
Our Role
Member
Organisation
Target True Zero Airline Demand Statement
Function
An ambition to work towards 30% of all new acquisition aircraft serving routes under 750km to utilise electric, hydrogen or hybrid technology from 2030.
Our Role
Signatory
Organisation
Tourism Industry Aotearoa (TIA)
Function
Independent association that represents all sectors of New Zealand's tourism industry. Advocates to ensure tourism gets recognised as a vital contributor to New Zealand's economic and social wellbeing.
Our Role
Member, and Air New Zealand's Head of Government & Regional Affairs, sits on the Board of TIA
Organisation
United for Wildlife Transport Taskforce Buckingham Palace Declaration
Function
The Buckingham Palace Declaration is a landmark agreement committing to take real steps to shut down the routes exploited by traffickers of illegal wildlife trade.
Our Role
Signatory
Organisation
Whāriki Māori business network
Function
Whāriki is the largest Māori business network, bringing together whānau of Māori business owners and Māori professionals working amongst some of the most exciting corporates in Aotearoa.
Our Role
Whāriki is an Air New Zealand collaboration partner