Global Flexi fare conditions

Effective from August 1, 2022

Tickets are not transferable to another person.

Where the rules or fare conditions differ between the outbound and return journeys, the most restrictive conditions will apply for the whole journey.

For tickets issued prior to the effective date mentioned below, the original fare rules apply.

Economy

Booking class

Y/B/M/H

Frequent Flyer/ Airpoints™

Eligible for Airpoints Dollars and Status Points accrual.
Accrual of frequent flyer miles/points with airline partners may be eligible.

Baggage allowance

1 piece per person (max 23kg)

Cancellation

Subject to HK$2,200 cancellation fee for totally unused ticket only. For partially used tickets, refund applied only if residual is available after deducting the applicable fare (same or higher class code) of the flown sector plus cancellation fee HK$2,200.

Changes

All changes must be made before the ticketed flight date. Applicable fare difference and service fees apply. Otherwise, No Show fee applies.

No Show

Penalty of HK$2,200 applies plus fare difference. Service fees apply.

Standard Seat Select

Included

Premium Economy

Booking class

E/U

Frequent Flyer/ Airpoints™

Eligible for Airpoints Dollars and Status Points accrual.
Accrual of frequent flyer miles/points with airline partners may be eligible.

Baggage allowance

2 pieces per person (max 23kg per piece)

Cancellation

Subject to HK$1,800 cancellation fee for totally unused ticket only. For partially used tickets, refund applied only if residual is available after deducting the applicable fare (same or higher class code) of the flown sector plus cancellation fee HK$1,800.

Changes

All changes must be made before the ticketed flight date. Service fees apply. Otherwise, No Show fee applies.

No Show

Penalty of HK$2,200 applies plus fare difference. Service fees apply.

Standard Seat Select

Included

Non-refundability and/or cancellation penalty waived in case of death of passenger or immediate family member. Note: Full refund of unused tickets in the event of death of the passenger or his/her immediate family member or any person booked to accompany the passenger or the immediate family of any person booked to accompany the passenger. "Immediate family" are: "Spouse, children (including adopted children), parents, brothers, sisters, grandparents, grandchildren, parents-in-law, brothers-in-law, sisters-in-law, sons-in-law, daughters-in-law".